Customer Support Specialist

Surgical Science Sweden AB  ·  Göteborg  ·  Heltid  ·  💰 Fast månads- vecko- eller timlön

Verifierad annons

Surgical Science is a global organisation and leading provider of medical training simulations and software solutions. Surgical Science is listed on Nasdaq First North Growth Market.   Together with healthcare partners and customers in more than 90 countries, we enhance patient safety and healthcare outcomes through evidence-based, state-of-the-art simulation technology that improves clinical proficiency and performance - enabling safe and effective training without putting patients at risk.   Our solutions are used by medical training centres, universities, hospitals, and the medical device industry for practice, assessment, and certification.    With offices in Gothenburg (HQ), Stockholm, Tel Aviv, Cleveland, Cardiff, and Shenzhen, we are a fast-growing and stable organisation in a rapidly evolving world. We foster a hybrid work culture that supports onsite and remote collaboration across teams and time zones.    Position Summary  We are seeking a Customer Support Specialist to join our Service Hub in Gothenburg. In this role, you will maintaining and manage our demo simulators by performing service, inspections, maintenance, and inventory management. You will ensure the demo systems are fully functional and maintained accordingly to our high service levels, in addition to supporting our customers and the continued expansion and standardization of our global Service Hub operations.  The role combines hands-on technical work, customer interaction and administrative tasks. You will collaborate with the logistics team, internal stakeholders, and industrial partners to ensure customer satisfaction and operational excellence.    Key Responsibilities  Maintain demo simulators to ensure readiness for customers and commercial activities  Perform inspections, troubleshooting, repairs, and quality control checks on demo simulators to ensure optimal hardware and software performance and alignment with quality standards  Manage inventory tracking, administration and timely documentation of service and maintenance activities.  Coordinate with the logistics team to ensure smooth end-to-end handling of incoming and outgoing demo systems  Support the organisation with technical customer inquiries (mail, phone, customer meetings)    Qualifications  Minimum 2 years of experience in for example quality control, customer service, service maintenance or technical support, with an interest in mechanical work.  Experience working in a structured, process-driven environment   PC hardware proficiency and familiarity with software installation and upgrades   Hands-on technical aptitude with the ability to troubleshoot, configure, install, and repair electronic systems and computers   Ability to solve practical mechanical and technical issues independently   Professional level of English, both written and spoken   Technical field service experience is considered an advantage   Medical background or familiarity with medical terminology is considered a plus     Personal Profile  The ideal candidate is proactive, detail-oriented, solution & service-minded, and eager to learn new skills. You enjoy hands-on technical work and are comfortable working in a customer-facing environment, capable of balancing administrative coordination with practical technical responsibilities.    What We Offer  Opportunity to be part of a growing Service Hub organisation, contributing to process development, standardization, and operational excellence   A collaborative and international work environment with close interaction with customers and industrial partners   A stable role within a growing company, where your contributions matter for our bigger purpose – improving patient safety around the world!   Surgical Science as an employer Surgical Science is a global and continuously expanding organisation. You will be part of a dynamic, creative environment where we make sure to allow all employees to influence and contribute with their own unique experiences and knowledge.  Guided by our core values -  curiosity, respect, and perseverance - we strive to empower our people by recognising their strengths, supporting their growth, and creating opportunities to make a real impact.  We invite you to join us on this exciting and meaningful journey - to shape the future of medical training and improve care for patients around the world.   Apply today! If you think you would fit our fantastic team and enjoy our work environment, apply as soon as possible as recruitment is ongoing. Let us meet and work out together whether we are a match!We kindly request that you apply with a CV in English.