IAM Service Manager 17803

Veritaz AB  ·  Sverige  ·  Heltid  ·  💰 Fast och rörlig lön

Verifierad annons

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are currently looking for an experienced IT Service Manager What You Will Work On Lead and govern IT services related to Identity and Access Management (IAM) Ensure service delivery aligns with security, compliance, and business requirements Manage and follow up supplier performance and contractual commitments Monitor and improve SLAs, KPIs, and service quality metrics Coordinate service lifecycle activities and operational governance processes Support identity lifecycle processes and access governance initiatives Contribute to service improvement and transformation activities Collaborate with business stakeholders, IT teams, and external partners Drive structured problem resolution and continuous optimization Support implementation of governance models and operational standards Facilitate alignment across multiple dependencies in a complex environment What You Bring Several years of experience working as an IT Service Manager, IT Service Lead, or Service Manager Strong understanding of Identity and Access Management (IAM) including: Identity lifecycle management Authorization governance Access control principles Experience working with ITSM and ITIL frameworks Experience with supplier governance and SLA follow-up Ability to work in complex environments with multiple stakeholders and dependencies Strong structured and process-oriented way of working Ability to balance operational execution with strategic service development Strong stakeholder management and relationship-building capabilities Confidence to challenge both business and suppliers in a constructive way Ability to drive initiatives independently and create momentum across teams